R–Knowledge · Call Intake

VelaCommerce

product  8 facts observed across 1 calls

Rules & Requirements

Selecting sizes and product options

  • VelaCommerce product forms allow customers to select a size and product options.
  • Product forms cannot add an additional price for a selected option or size.
  • Multiple selected sizes in one product form cannot be treated as separate items with separately multiplied prices.
  • When products have different sizes at the same price, set up each size as a separate product.

Handling multiple units of a product

  1. Place the order once.
  2. After placing the order, edit the quantity on the product details page in the shopping cart.

Obtaining multi-option shopping functionality

  • The described multi-option shopping functionality requires upgrading the package and rebuilding the website.

Compiled from 8 facts observed across 1 customer calls.