SSL

Overview

What enabling SSL changes

• Enabling an SSL Certificate changes a website’s URLs and access protocol from HTTP to HTTPS.

How SSL protects a website

• An SSL Certificate provides security for accessing and protecting data on a website.
• When a website has an SSL Certificate, a lock icon appears next to its domain name.
• Enable SSL when a website displays a “Not secure” warning.

How SSL may affect Google ranking

• HTTPS provides a security signal to Google, which views the website as secure.
• A website’s Google ranking may be affected by whether SSL is enabled. Enabling SSL may improve a website’s long-term Google ranking because Google considers website security when ranking websites.

How SSL can affect customer trust

• An SSL Certificate can increase customers’ trust in a website.

How to

Requesting SSL activation

1. Send the SSL request from the email address registered in the system.
2. Send the request to info@readyplanet.com.
3. State that SSL should be enabled for the website.
4. Include the website name in the request.

Checking the website URL

1. Copy the website URL from the website administration page.
2. Open a new browser tab.
3. Paste the copied URL into the new browser tab.
4. Check whether the URL begins with HTTP or HTTPS.
5. Press Enter to open the HTTP URL.

Checking a page that still shows a security warning

If the target page still shows a security warning:

1. Copy the URL of that page.
2. Paste the copied page URL into the browser.
3. Check whether the page URL begins with HTTP or HTTPS.

Confirming and enabling the SSL Certificate

1. The agent sends the SSL Certificate activation conditions to the customer by email.
2. The customer confirms activation by replying to the email with a confirmation such as “ยืนยันการเปิด SSL.”
3. After receiving the confirmation email, staff enable the SSL Certificate in the website’s back-end system.

Submitting a new sitemap after SSL activation

After the website URLs change from HTTP to HTTPS, the customer may need to submit a new sitemap to Google so that Google can record additional website information.

Troubleshooting

Understanding SSL security warnings

• A website without SSL may show a “Not secure” or unsafe-website warning in the browser, including a crossed-out domain name and red warning text.
• Google Chrome may display a security warning and some website functions may not work.
• The warning is related to the website not using HTTPS, rather than to a problem with the customer's computer.
• Google security settings may block access on some devices, while other devices may still allow access.

Retrying access after SSL activation

1. If the page URL still begins with HTTP and displays a security warning, wait until SSL activation is completed.
2. Try accessing the page again.

Policies and rules

Requesting and activating an SSL certificate

• Submit the SSL request by email from the email address registered in the system.
• SSL cannot be requested by telephone.
• Activation requires confirmation of the activation conditions by email.
• SSL cannot be enabled while the website uses an HTTP URL; the website must use HTTPS.

SSL coverage across websites

• SSL is enabled only for the specific website requested.
• Enabling SSL for one website does not affect other websites.
• SSL-related actions are not performed on websites that do not use the service.

Changing a website URL to HTTPS

• Changing a website URL from HTTP to HTTPS may affect its existing Google ranking.

Limits and quotas

SSL activation time

• SSL activation normally takes no more than 24 to 48 hours.

Pricing

SSL pricing

• Enabling SSL on the website is free; no fee is charged.

Contact and support

Requesting SSL support

• Send SSL requests to the published support email address.
• You receive an email notification after SSL activation is completed.

Compiled from 44 facts observed across 6 customer calls.