R–Knowledge · Call Intake POC
Documents

RMP

product  162 facts observed across 26 calls

Overview

RMP package and included systems

  • RMP is a renewal service for a website system.
  • The RMP system overview includes R-Web, R-Shop, and R-CRM.
  • One package description also includes R-Message and R-Insight alongside R-Web, R-Shop, and R-CRM.

Creating websites and online stores

  • RMP can be used to create a website and an online store.
  • RMP provides a shopping-cart system.
  • Products can have sub-options, including sizes and other specified product information.

Managing forum content

  • The RMP website includes a forum where users can create threads and posts.
  • A deleted forum can be created again later.

Logging in and resetting a password

  • An RMP login username is an email address.
  • After a successful login, the customer can edit the website.
  • R-MP has a version that sends one-time passwords (OTPs) to a mobile phone number.
  • After password-reset confirmation, RMP sends the generated password by email.

Exporting data

  • RMP normally sends exported data files to the email address registered for the account.

Design flexibility

  • R-MP provides less design flexibility than R-Commerce and uses a more block-based structure.

How to

Signing in to RMP

  1. Open the official website and select the Login menu.
  2. Select the first option, Login to RMP Website.
  3. Alternatively, open the RMP login page directly.
  4. Enter the account's registered email address as the username and enter the password.
  5. Complete any requested OTP verification. The OTP may be sent to the registered email address or the configured mobile phone number; one reported sign-in flow requires entering both.

For a first login, use a PC or laptop rather than a tablet. Keep the email page and the RMP page open in separate browser tabs while completing the OTP process.

Resetting a forgotten RMP password

  1. Open the RMP login page and select Forgot Password.
  2. Enter the email address associated with the RMP account as the username, then select Reset Password or Reset My Password.
  3. Open the password-reset email.
  4. If the email includes a confirmation link to confirm the password request, select it. Then select Reset My Password if prompted.
  5. Select the password-reset link in the email.
  6. Create a new password. One reported instruction specifies using English letters and numbers.
  7. Return to the RMP login page and sign in with the username and new password.
  8. Enter the requested OTP to complete identity verification.

A separate reported reset flow uses the website name rather than the email address as the username: enter the website name on the password-reset page, select the password-reset button, open the link sent to the registered email address, and wait for the RMP username and password to be sent to that address. In that flow, enter the website name without the www prefix when signing in.

Troubleshooting an RMP login problem

  1. At the RMP login page, press Ctrl+Shift+Delete simultaneously to open the browser data-clearing window.
  2. Delete the browser's browsing data.
  3. Close the current page and reopen the browser.
  4. Navigate to the RMP login page.
  5. Enter the website name without the www prefix as the username and enter the password provided in the reset email.
  6. If the problem recurs, capture screenshots showing the entered username and password and the resulting error message.
  7. Send the screenshots to the support staff so the relevant team can investigate.

Disabling OTP protection

  1. Email the support organization to request that OTP protection be disabled.
  2. The request is coordinated with the relevant team.

Changing the RMP login email or password

  1. Open the RMP home page.
  2. Select the profile icon in the upper-right corner.
  3. Open Account and Security Settings.
  4. Select the pencil edit icon to modify the account information.
  5. To change the login email, enter the complete new email address, including the @ symbol.
  6. Confirm the email change through the new email address.

The login password can also be changed from Account and Security Settings.

Changing a user's display name

  • Log in to that user's account, then change the display name.

Managing forum posts and the forum menu

  • To remove a forum post after it is created, delete it from the website back-office system.
  • To stop new forum posts, remove the forum and its menu from the website.

Opening the RMP guide or user manual

  • Open the RMP guide provided in the service email and go to step 3, the website map section.
  • The user manual is available on the official website.

Starting an RMP free trial

  1. Open the official website's RMP page.
  2. Select the free-trial option.
  3. Start the trial using a Google or Facebook account.
  4. Enter the requested initial business information.
  5. Continue to the login step.

Troubleshooting

Resetting a forgotten RMP password

  1. Select Forgot Password.
  2. Reset the password through the email link.
  3. Sign in with the new password.

Troubleshooting RMP login and OTPs

  • If you cannot log in after receiving reset credentials, clearing the browser cache may resolve the problem.
  • If RMP login works in Edge but not Chrome, check whether Chrome is blocking the page and whether Chrome is updated to the latest version.
  • When a new login attempt triggers another OTP, use the newly sent OTP instead of an earlier one.
  • Repeatedly requesting OTPs can cause the system to block access.

Verifying identity for RMP account changes

  • RMP account changes may require identity verification using the old phone number and old email address.

Hiding a forum from the content archive

  • Hiding the forum in the content archive removes it from the website, but people who already have the forum link can still post.

Policies and rules

Logging in and usernames

  • The RMP username is the account's registered email address. The new RMP system also uses the customer's email address as the username.
  • Changing the RMP account email address changes the login username.
  • An email address can be used as the username when the account was registered with an email address.
  • The RMP password is separate from the password used to access Gmail. The customer may use the same password for RMP as for the previous system.

Completing the first login and OTP verification

  • During the first login, the one-time password (OTP) is sent to the customer's email address.
  • Guidance differs on first-login verification: one account flow requires OTP verification through both email and a mobile phone number, while another states that the first-login OTP is sent to email only.
  • After the first login, OTP verification uses the customer's mobile phone number only.
  • The mobile phone number used for RMP OTPs cannot be replaced with an email address. Disabling that mobile phone number disables OTP protection entirely.

Changing account login and security details

  1. Open Account and Security Settings.
  2. Change the RMP password, the phone number used to receive OTPs, or the login email.
  3. If the login email is changed, the login username changes as well, but the login password does not change automatically.

Resetting an RMP password

  • For this RMP version, enter the website name—not the registered email address—when using the password-reset function.
  • RMP does not require a minimum password length according to the available guidance.

Opening an exported RMP document

  • Set a password for the exported RMP document so it can be opened from the email.

Paying for and starting RMP service

  • Payment is normally required before the customer begins using RMP.
  • For a scheduled payment cycle, the company can proceed after receiving the customer's purchase order, provided the customer confirms the payment date.

Renewing an RMP service

  • Access to RMP is unavailable when the service has not been renewed.
  • If a package adjustment is pending, a renewal submitted before the adjustment is completed may not take effect until the following day.
  • After the 30-day data-retention period has elapsed, the customer cannot renew the existing RMP service and must sign up for the service again.

Changing a user's display name

  • Each RMP user can change their own display name.
  • Even the highest-level RMP administrator cannot change another user's display name.

Managing forum posts and the forum

  • RMP does not provide a tool to block users from creating forum posts.
  • Inspect a forum post before deleting it to reduce the risk of deleting the wrong post.
  • Deleting the forum removes its menu from the website and makes access through its existing link unavailable.

Limits and quotas

Website storage limits

  • RMP does not limit website storage space.

Deleting forum posts

  • Forum posts can be deleted only one at a time.

OTP-disable completion email

  • The completion email for an OTP-disable request is expected approximately two to three minutes after the request is received.

Releasing an OTP block

  • The stated waiting period for an OTP block to be released is approximately one hour.

Data retention after non-renewal

  • After RMP is not renewed, customer data is retained for a maximum of 30 days.

Pricing

RMP package pricing

  • The RMP package costs 9,500 baht per year.
  • Each additional RMP user costs 10,500 baht per user per year.

Contact and support

Contacting support

  • If you encounter problems, contact the company using the telephone number shown on the company's website.
  • Completion of an OTP-disable request is confirmed by email.

Compiled from 162 facts observed across 26 customer calls.