RMP

Overview

Logging in and verifying your identity

• An RMP username is an email address.
• RMP login may require identity verification with a six-digit one-time password (OTP) sent by email.
• The login process may also require an OTP sent to the phone number shown on the system's main page. R-MP sends one-time passwords to a mobile phone number.
• After the RMP login email is changed and confirmed, the new email is used for future logins.

Resetting an unknown RMP password

1. Try logging in with the previous RMP password.
2. If the previous password does not work, request a password reset using the associated email address.
3. The password-reset system sends instructions to the account's registered email address.
4. Use the reset email to create a new login password.
5. After the reset request is confirmed, a subsequent email provides the new password.

Understanding what RMP includes

• RMP is a renewal service for a website system.
• RMP includes R-Web, R-Shop, R-CRM, R-Message, and R-Insight in one package.
• The RMP system overview includes R-Web, R-Shop, and R-CRM.

Editing and configuring a website

• After successfully logging in to RMP, the user can edit the website.
• RMP is a shopping-cart system that can specify sub-options.
• RMP can specify product sizes and related information.

Showing or hiding the forum

• Removing the forum menu makes the forum menu disappear from the website.
• A hidden forum is not displayed on the website.

Exporting data

• RMP normally sends exported data to the account's configured email address.

Finding the RMP user guide item

• The RMP user guide includes Google Search Console under item 3.

Exploring RMP before use

• RMP offers a free trial that lets users explore website templates and sections.

How To

Accessing RMP

1. Open the Readyplanet website.
2. Open the Login menu.
3. Select the first option for Login to RMP, RMP Website, or R-CRM.
4. Enter the account owner's or registered email address as the username.
5. Enter the password and sign in.

Alternatively, open the RMP login page directly.

Resetting a forgotten or incorrect password

1. On the RMP login page, select Forgot password.
2. Enter the requested username. Most instructions specify the registered or username email address; one instruction specifies entering the website name as the username, without the www prefix.
3. Select Reset Password or the equivalent password-reset option.
4. Open the password-reset or verification email sent to the address associated with RMP.
5. Open the confirmation or password-reset link in the email.
6. Select Reset My Password, where shown.
7. Set a new password, or use the newly generated username and password provided in the email.
8. Return to the RMP login page and sign in with the username and new password or generated login details.
9. Complete any identity verification requested by RMP. This may require a newly received six-digit OTP, an OTP sent by email, and an OTP sent to the configured mobile number.

The instructions differ on the reset result: some specify setting a new password, while another specifies waiting for the username and password to be sent by email.

Troubleshooting RMP login problems

• If RMP access fails in Google Chrome, check whether Chrome or its security software is blocking the page.
• Check whether Google Chrome is updated to its latest version.
• At the RMP login page, press Ctrl+Shift+Delete simultaneously, clear the browser's browsing data or cache, close the current page, and reopen the browser.
• If Chrome cannot be used, try Microsoft Edge or Safari.
• A temporary OTP block may require approximately one hour before it is lifted.
• Customers who continue to have login problems can contact support through the telephone number provided on the company's website.

Changing RMP account details

1. Open the RMP homepage.
2. Select the profile icon in the top-right corner.
3. Open Account and Security Settings.
4. Select the pencil edit icon for the account detail to change.
5. For an email change, enter the complete new email address, including the @ symbol.
6. Complete the OTP verification sent during the change.
7. If changing the login email, select the confirmation in the new email.

You can also change the RMP password or the phone number used to receive RMP OTPs from Account and Security Settings.

Changing an RMP user's display name

1. Log in to that user's account.

Removing a forum post or temporarily disabling the forum

• To remove a forum post, access the backend system and delete the post.
• To temporarily stop access to the forum, remove the forum and its menu from the website.

Registering for an RMP trial

1. Open the Readyplanet website in a browser.
2. Add /RMP to the end of the website address and press Enter to open the RMP page.
3. Select the free-trial option.
4. Register for the trial using a Google or Facebook account.
5. Enter the initial business information requested by the system.
6. Complete the initial information form to proceed to the login step.

Requesting support for an RMP password reset or access change

• A support agent can initiate a password reset through the RMP system.
• Check the email associated with RMP for the password-reset message or verification email.
• Use the newly generated login details from the email to try signing in again.
• Support can verify whether RMP generated and sent a password-reset link or new password. Viewing the customer's login screen may require remote access to the customer's device.
• Requests to change RMP access information are processed within one business day.
• Requests to change the username or phone number require the request and ownership documents to be sent through the published support contact channel.
• After the username or phone number is changed, set a new password through the password-reset process.

Rules & Requirements

Payment and package requirements

• Payment is normally required before RMP service usage begins.
• After a purchase order is received, a request can be submitted to begin RMP training even if the customer pays according to an accounting payment cycle.
• R-Web, R-CRM, and R-Message do not need to be purchased separately when they are included through RMP.
• When adding an RMP user, the service term must be checked against the package expiry date.
• An RMP package adjustment takes effect the following day. If the adjustment is made during renewal, the service is renewed for one additional day.

Service access after non-renewal

• Customers cannot access RMP after the service is not renewed.
• RMP data is retained for a maximum of 30 days after non-renewal.
• After the 30-day retention period, the service cannot be renewed. The customer must subscribe to RMP as a new service.

RMP usernames and login email addresses

• The RMP username is generally the registered email address or the email address used for login.
• The new RMP system requires the registered email address as the username.
• Enter the username exactly as shown in the system-generated email, including “www.” when it appears.
• For one relevant RMP version, the website name—not the registered email address—must be entered as the username when resetting a password.
• Changing the email address for an RMP site also changes the username used to log in.
• The RMP login email address and password are separate from Gmail login credentials.

Password requirements and recovery

• An RMP password must contain English letters and numbers; there is no minimum password length.
• The user chooses the RMP password and may use the same password as for the previous website login.
• After a password-reset request, RMP sends the password-change instructions to the email address used for login.
• Support staff cannot provide the existing RMP password or change it directly.

One-time-password verification

• The first new RMP login requires one-time-password verification through both email and mobile number.
• Subsequent logins use the mobile number for one-time-password verification.
• The mobile number used for RMP one-time passwords cannot be replaced with an email address.
• Cancelling the mobile number disables one-time-password protection.
• Cancelling or changing OTP verification requires the website owner to submit an ownership request and documentation for processing.
• Required ownership documentation includes a company registration certificate and a copy of one company director’s identification card. The documents must be no more than six months old.
• Repeated OTP requests can temporarily block access.

Changing RMP account details

• Access to the old email address is required to change RMP account details through account settings.
• Changing the login email may require identity verification using the old phone number or old email address.
• Changing the login email does not automatically change the existing password.
• The username can be changed after the required request and ownership documentation are received.
• The highest-level administrator cannot change an individual RMP user’s display name.

Exporting data

• When RMP requests a password during data export, that password is used to open the document sent by email.

Managing forum posts and forums

• RMP does not provide a tool to block users from posting in a forum.
• Forum posts can be removed only after they have been posted.
• Before deleting a forum post, the user must inspect the forum thread.
• Posts must be deleted one at a time; multiple posts cannot be selected and deleted together.
• Deleting a forum removes posts created by other users.
• Deleting a forum makes existing links to it inaccessible.
• Hiding a forum in the content archive does not prevent people who already have its link from posting.
• A deleted forum can be created again later.

Prices & Billing

RMP package pricing

• The RMP package costs 9,500 baht per year.
• Each additional RMP user costs 10,500 baht per user per year.

Compiled from 173 facts observed across 26 customer calls.