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Remote Support

organization  14 facts observed across 2 calls

How to

Downloading and opening the remote-support program

Remote support uses the AnyDesk program.

  1. Open the support website.
  2. Click the Question Mark button to open the usage guide.
  3. In the usage guide, click Contact Us.
  4. Scroll to the bottom of the Contact Us page and download the remote-support program.
  5. If you use Windows, select the Windows download option.
  6. After the download completes, open the program from the desktop.
  7. If the program displays a verification prompt, complete the verification required by the computer.
  8. Provide the program’s displayed address to the support agent.

Accepting remote support

  1. When the remote-support request appears on the computer, click Accept to allow the support agent to access the computer remotely.

Troubleshooting

Recovering from a frozen screen

  1. Shut down the computer.
  2. Restart it.

Reconnecting to remote support

  1. Click Connect again.
  2. Use the same address.
  3. Click Accept.

Policies and rules

Registration requirements

  • The remote-support program does not require registration.

Compiled from 14 facts observed across 2 customer calls.