Remote Support

How To

Downloading and opening AnyDesk

AnyDesk must be installed on the computer before remote assistance can continue. To download and open it:

1. Open the website, open the member menu, and select the user guide section.
2. Scroll down and select any system listed under the combined user guides section.
3. Open the contact-us menu and scroll down to the AnyDesk download option. Alternatively, use the AnyDesk download page and scroll to the bottom to find the download option.
4. For a Windows computer, select the first Windows AnyDesk download option.
5. Open the downloaded AnyDesk program after the download is complete.

Giving support staff remote access

AnyDesk allows an agent to remotely view the computer.

1. Notify support staff through LINE after AnyDesk has been downloaded and opened.
2. Locate the displayed “Your Address” number, also described as the red number displayed by AnyDesk.
3. Provide or report the AnyDesk address to the support staff or agent.
4. When AnyDesk displays a permission prompt, select Allow.
5. When the agent sends a connection request, select Accept or click the green Accept button to allow the connection.

Compiled from 23 facts observed across 3 customer calls.