Overview
Readyplanet support services
- Support staff provide customer support, recommendations, and usage instructions rather than website design.
- They can assist with questions about the R-Web and R-Shop systems.
How to
Getting remote assistance through AnyDesk
- Open the support email and click the link to open the support guide.
- Click Contact Us in the support guide.
- Scroll down the Contact Us page.
- Download Helpware AnyDesk from the Contact Us page.
- On Windows, click AnyDesk Quick Support.
- Open the downloaded AnyDesk program from the Downloads folder.
- Provide the displayed AnyDesk number to the support agent.
- Accept the pop-up request to allow the support agent to access the screen.
Sending a screenshot when remote assistance is inconvenient
- Capture a screenshot of the problem.
- Send the screenshot through the support LINE channel.
- Support staff will initially inspect the problem and provide further assistance.
Getting help when the assigned agent is unavailable
- For an urgent problem when the assigned agent cannot be reached, call customer support for assistance.
- You can leave a message or provide information for another staff member through the support agent. The support team can arrange for the requested staff member to call you back.
Requesting a change to the website language order
- Email the support channel and specify which language should be primary and which languages should be secondary.
Contact and support
Contacting Readyplanet support
- Call 02-016-6789 and select option 3 to reach the support team.
- Contact Readyplanet through the LINE account @Readyplanet.
- Use the chat inquiry option on the Readyplanet website. The support chat box is on the right side of the website and is labeled “สอบถาม” (Inquiry).
- Customers can contact support every day, 24 hours a day, including public holidays.
- For system-usage issues, customers can also contact the CF team.
Sending screenshots for troubleshooting
- Send screenshots through the LINE account @Readyplanet or through the chat inquiry option on the Readyplanet website.
- Screenshots of an R-Web display problem can also be sent to info@readyplanet.com for additional checking.
- If the issue occurs again, report it through the company’s chat channel.
Submitting DNS, server, or subdomain configuration requests
- Send DNS configuration requests, server-related details, or subdomain configuration requests to info@readyplanet.com.
Getting help with website features or domain issues
- Contact Readyplanet support staff for assistance with embedding a Facebook page in a website.
- Contact any Readyplanet support staff member for assistance with a domain.
Providing feedback
- Provide feedback by telephone or by replying to the relevant staff member’s email.
Contacting the sales team
- Readyplanet does not provide a direct extension for the sales team.
Compiled from 54 facts observed across 36 customer calls.