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R-Widget

product  106 facts observed across 21 calls

Overview

Website contact and engagement features

  • R-Widget provides website contact functions and settings for website buttons.
  • Visitors can click to submit an inquiry when they need information.
  • Supported contact options include LINE, telephone, callback requests, and Messenger.
  • Users can add or edit the contact telephone number and LINE ID displayed in the widget.
  • When a LINE ID is entered, selecting the LINE icon displays a QR-code pop-up that visitors can scan to start a LINE chat.
  • R-Widget includes Instagram as a supported channel, and TikTok is also available as a newly added option.
  • A widget can let prospective tenants select a property, unit type, date, and time for a viewing.
  • R-Widget provides cookie-consent settings that can ask visitors to agree to data collection.
  • R-Widget includes a section for connecting to Google Ads.

Website analytics and daily summaries

  • R-Widget collects statistics about access to a website and reports how many people accessed it on each day.
  • It can send daily email summaries containing website metrics such as page views, smart conversions, and widget counts.
  • R-Widget determines conversions according to the system's algorithm. The system may treat a visitor who stays on a website for more than two minutes as a conversion or interested customer.

Installing and displaying the widget

  • The website system already includes R-Widget functionality.
  • R-Widget provides code that can be installed on websites built on other platforms.
  • After installation, R-Widget is normally displayed in the lower-right corner of the screen.
  • R-Widget provides separate Thai and English message fields for channel information.
  • If the widget still appears in Thai, the Thai widget code may have been copied instead of the English widget code.

Managing users, teams, pipelines, and team sets

  • R-Widget supports adding users to an existing system.
  • Users in the same system can be organized into separate teams.
  • Pipeline names can be changed.
  • Team-set names can be changed.

Getting information about R-Widget

  • Requests for information about R-Widget are referred to the sales team for follow-up contact.

How To

Configuring contact channels

  1. Open R-Widget.
  2. Open the three-line menu on the left or in the upper-left corner.
  3. Select Channels. The position of this item is reported as either the first or second menu item.
  4. Select the contact option by clicking its icon, such as the telephone icon for a phone number or the LINE logo for LINE.
  5. Enter a telephone number or LINE ID. To display the LINE QR-code pop-up, use a LINE ID rather than a link.
  6. To replace an existing contact, enter the new phone number in the phone-number field or replace the existing LINE ID with the new LINE ID.
  7. To change the order of contact options, drag the selected contact-option icon.
  8. Click Save.

Editing English channel text and copying the widget code

  1. Open R-Widget.
  2. Open the three-line menu in the upper-left corner.
  3. Select Channels.
  4. Select the channel whose information needs to be changed.
  5. Open the Message (English) field and enter the English information.
  6. Open the three-line menu again and select Display.
  7. Click the English message widget once.
  8. Copy the English widget code to the clipboard.
  1. Open the three-line menu on the left side of R-Widget.
  2. Click Cookies.
  3. Disable the cookie banner.
  4. Click Save.
  5. Allow until the following day for the display to update.
  6. If the display does not change after that period, capture a screenshot and report it through chat.

Checking whether the widget is hidden

  1. Open R-Widget.
  2. Open the three-line menu in the upper-left corner.
  3. Open the display settings menu.
  4. Open Additional settings.
  5. Check the Hide Widget setting.

Adjusting the widget position

  1. Open the three-line menu on the left.
  2. Select Display.
  3. Select Widget Position.
  4. Adjust the R-Widget position from the Widget Position settings.

Creating a website pop-up

  1. Open R-Widget.
  2. Click the three-line menu on the left side.
  3. Select the promotion pop-up option.
  4. Create a new campaign.

Configuring or disabling R-Widget reports

  • Log in to the system to change the R-Widget reporting configuration.
  • R-Widget reports can be configured to be sent daily or weekly.
  • Disable R-Widget in the system to stop receiving its reports.

Checking the Google Ads connection

  1. Open R-Widget.
  2. Select the section for connecting to Google Ads.
  3. The system takes you to R-Ads.

Configuring R-Widget buttons

  • Access the R-Widget settings in the backend to configure the buttons.

Requesting access to the administration area

  1. Send an access request before entering the website's administration area to inspect R-Widget settings.
  2. The account owner opens the access-request email.
  3. The account owner clicks the approval option in the email.
  4. Enter the website's administration area after approval.

Rules & Requirements

Installing and managing the Widget Code

  • For an R-Web page, the Widget Code must be installed for R-Widget to appear on the website.
  • When R-Widget is used with the company's website system, the Widget Code does not need to be added to the website separately. The code can also be removed from the website when R-Widget is already provided through that system.
  • Customers who do not use the company's website can install the Widget Code to use R-Widget.
  • Select English before copying the Widget Code.
  • After the cookie banner is disabled, the Widget Code does not need to be pasted again.
  • Changing the R-Widget position does not require new code; the existing code remains in use.

Showing or hiding the widget

  • A gray Hide Widget setting means the widget is not hidden.
  • A green Hide Widget setting means the widget is hidden.

Using R-Widget with other websites and platforms

  • R-Widget can be used with a website other than a Readyplanet website.
  • R-Widget can be connected to one Facebook page.
  • The website inquiry button does not currently support TikTok.

Configuring pop-up campaigns and LINE

  • An image can be used for the pop-up campaign.
  • Entering a link instead of a LINE ID does not produce the LINE QR-code pop-up.

Privacy and account access

  • R-Widget does not report the identities of website visitors.
  • The service can continue to be used when the user logs into the backend.

Compiled from 106 facts observed across 21 customer calls.