R–Knowledge · Call Intake POC
Documents

R-Widget

product  91 facts observed across 18 calls

Overview

What R-Widget does

  • R-Widget is a coded button or system that can be installed on websites hosted on other platforms, including nearly any website.
  • It normally appears in the lower-right corner of the screen, and its display position can be adjusted.
  • It provides buttons and inquiry options that website visitors can use to request information or initiate inquiries.
  • It can create pop-up images on a website.
  • It can display contact channels and a cookie-consent function.

Contact channels and LINE configuration

  • Available contact channels include callback requests, LINE, and telephone contact.
  • The contact phone number displayed in the website contact widget can be edited.
  • When a LINE ID is configured, selecting the LINE icon displays a QR-code pop-up that visitors can scan to start a LINE chat.

Website installation and visibility

  • The website system already includes R-Widget, so customers using that website system do not need to add the R-Widget code manually.
  • Customers who do not use that website system can use the provided R-Widget code to install the widget.
  • When the Hide Widget setting is gray, the widget is not hidden. When it is green, the widget is hidden.

Website activity statistics and daily summaries

  • R-Widget collects statistics about website access and reports the number of people accessing the website each day.
  • It reports conversion information based on the system’s algorithm. The system may regard a visitor who remains on a website for more than two minutes as a conversion or as a customer showing genuine interest.
  • R-Widget can send daily email summaries containing website activity statistics. These summaries can include page views, smart conversions, and the number of widget sets.

Teams and naming

  • R-Widget supports adding users to an existing system and organizing them into separate teams.
  • The names of pipelines and team sets can be changed.

Connecting to Google Ads

  • R-Widget includes a page for connecting the system to Google Ads.

How to

Configuring contact channels

  1. Open the R-Widget system.
  2. Open the three-line menu on the left side or in the upper-left corner.
  3. Select Channels. This is described as the second menu item in some instructions and the first menu item in another.
  4. Enter a telephone number or LINE ID in the channel settings, or select the contact channel to add by choosing its icon, such as the telephone icon or LINE logo.
  5. To add a selected contact channel, drag it into place and click Save so it appears in the widget.

Editing contact and LINE details

  • To change a phone contact, click the phone icon and enter the new contact phone number.
  • To change LINE contact details, open the relevant contact channel, edit the LINE ID field with the new LINE ID, and save the changes.

Editing an English channel message and copying its widget code

  1. Open the R-Widget system.
  2. Open the three-line menu in the upper-left corner and select Channels.
  3. Select the channel whose information needs to be edited.
  4. Select the English Message field and enter the required English information.
  5. Open the three-line menu again and select Display.
  6. Click the English message once.
  7. Select English before copying the widget code.
  8. Copy the English widget code to the clipboard.

Adjusting the widget position

  1. In R-Widget, open the three-line menu on the left.
  2. Select Display.
  3. Open Widget Position to adjust the R-Widget position.

Configuring the widget on a website

  1. Configure the required cookie-consent and contact-channel settings in R-Widget.
  2. Install the R-Widget code on the R-Web website so the widget appears on the website.
  1. In the R-Widget system, click the three-line menu on the left side.
  2. Select Cookies.
  3. Disable the cookie banner.
  4. Click Save to apply the setting.

Checking the Google Ads connection

  1. Open the R-Widget system.
  2. Open the Google Ads connection section.

Checking the Hide Widget setting

  1. Open the R-Widget system.
  2. Open the three-line menu in the upper-left corner.
  3. Open the display settings menu.
  4. Open the additional settings section.
  5. Check the Hide Widget setting.

Stopping R-Widget reports

  1. Log in to the system used to manage R-Widget.
  2. Turn off the R-Widget feature to stop receiving its reports.

Configuring buttons and pop-up promotions

  • To configure the buttons, select R-Widget in the back-office system.
  • To create a pop-up promotion campaign:
    1. Go to R-Widget.
    2. Click the three-line menu on the left side.
    3. Select Pop-up promotion.
    4. Create a new campaign.

Policies and rules

Keeping the R-Widget installation code after changes

  • After disabling the cookie banner, you do not need to add the R-Widget code again.
  • After adjusting the R-Widget position, the existing installation code remains valid and does not need to be replaced.

R-Widget reporting and identity information

  • R-Widget does not report the identities of people who access a website.
  • R-Widget sends reports daily or weekly when a website administrator has configured that reporting frequency.

Connecting TikTok to the inquiry button

  • The R-Widget inquiry button does not currently support TikTok.
  • TikTok may require a separate connection and additional configuration.

Producing the LINE QR-code pop-up

  • A URL cannot be used in place of a LINE ID to produce the LINE QR-code pop-up in R-Widget.

Using images in pop-up campaigns

  • Pop-up campaigns in R-Widget can use image files.

Limits and quotas

  • Changes to the cookie-banner setting may require waiting until the next day for the updated display to appear.

Facebook Page connection limit

  • R-Widget can be connected to one Facebook Page.

Compiled from 91 facts observed across 18 customer calls.