R-Commerce · Call intake POC

Overview

What R-Commerce is

R-Commerce, also referred to as AI Web Max, is a website platform for corporate branding websites and customers who focus on selling products online.
It provides a template-based CMS experience similar to R-Web, supports the features available in R-Web, and adds additional capabilities.
R-Commerce is a newer version designed to provide faster website performance than R-Web.
It can be customized according to customer requirements.

E-commerce capabilities

R-Commerce is available for customers who want a website with a full e-commerce system.
Websites can display products and product details.
Customers can add products to a shopping cart and complete payment themselves by connecting a payment gateway.
The system supports entering product stock quantities and organizing products into categories.
Websites can later be extended to support e-commerce.
R-Commerce is also available as an additional package intended to support selling tour packages online.

Search, AI, and website performance

R-Commerce supports search engines such as Google and is designed to support both Google bots and AI bots.
Its website structures are designed for AI systems to read and summarize website information.
Website structures can be enhanced with Schema Markup code to improve AI support.
R-Commerce supports SEO.
The platform includes technology intended to optimize website speed and is designed to support faster website performance.
R-Commerce uses AWS cloud hosting and is designed to support AI features.

Website design and content management

R-Commerce provides a back-office system for editing website information.
The starting website package includes an initial design of five pages and initial information entry for the customer.
The initial implementation includes UX/UI design and content insertion for website pages, with developer support included in the design service.
Website design can be customized, including CSS customization and page layout adjustments.
R-Commerce provides more freedom for using HTML than the existing block-based website system.
Components can be placed in different locations without the same section-based restrictions as Smart Section.
The system supports adding an About Us section and frequently asked questions.
Images supplied by the customer can be edited and decorated for use on the website.
The package includes hosting.

Property website features

Property content can be organized into categories such as land, detached houses, townhouses, home offices, and factories.
Property details can include the property type, project information, description, price, and images in a gallery.
Tags can help visitors search for properties by location or project when the amount of information is not excessive.
Interested visitors can be provided with contact, registration, questionnaire, LINE chat, website chat, and telephone contact options.
Customers can create additional menus and adjust the menu structure, including placing categories under submenus instead of main menus.

Website publishing and environments

R-Commerce does not provide separate Production and UAT environments.
Content editing and publishing use the same link and data.

Training, documentation, and service support

Usage training is provided after the website is completed, including training on the R-Commerce back-office system.
An online manual is provided for using the R-Commerce system.
Security and ongoing support are included as part of the service value.
R-Commerce includes a widget displayed as a button at the lower-right side of the website.

How to

Setting up the website

Have the R-Commerce team configure the website structure and enter the initial content.
After handover, add content and modify the website through the administration system.

Handing over the website and learning the administration system

After the design and content entry are completed, the R-Commerce team hands the website over to the customer.
After handover, the customer receives one online training session on using the administration system.

Preparing product data for import into AI Web Max

Prepare the product data in an Excel file.
Use the Excel template provided for importing product data into AI Web Max.

Editing and publishing content

Edit the content in R-Commerce.
Save the edited content without publishing it publicly.
Have the designated group publish the saved content to make it publicly visible.

Ordering multiple units of a product

Place the order first.
Edit the quantity on the product details page in the shopping cart.

Enabling requested product-selection functionality

Upgrade to a new package.
Rebuild the website pages after upgrading the package.

Troubleshooting

Image optimization with AI Web Max

AI Web Max uses WebP technology to optimize uploaded images.

Policies and rules

Building and developing an R-Commerce website

R-Commerce is developed separately and is not based on the standard website templates.
More advanced e-commerce functionality may require developing an e-commerce website.
Customers must prepare the information needed for their R-Commerce website.
Improving an existing WordPress website to obtain the new platform's speed and AI-support capabilities generally requires rebuilding the website in AI Web Max.

Website domain and service-term rules

The customer's existing domain name can be retained when the website is rebuilt in AI Web Max.
The domain name service fee is not included in the R-Commerce package.
The R-Commerce annual service period begins when the website launches, not when the website build starts.

R-Commerce payment methods and payment gateways

R-Commerce payments can be made by credit card, bank transfer, or cheque.
Withholding tax is applicable.
Payment-gateway options mentioned for AI Web Max include 2C2P, Omise, and K Payment Gateway.
A payment gateway is not required when the website uses bank-transfer payments.

Configuring products and property listings

Product form settings allow customers to select options such as size.
When different sizes must be ordered separately without confusing customers, each size must be created as a separate product.
Property listings are uploaded and managed by the customer's administrators rather than by customers who submit listings themselves.

Using fonts and images

Google Fonts are available for use in AI Web Max without the customer needing to provide the font separately.
For a font requiring a paid license, the customer must obtain the font and verify that the license permits website use.
Provider-supplied licensed images may be used only on the customer's website.
Customers should avoid uploading unnecessarily large image files even though AI Web Max can optimize uploads.

Upgrading from R-MP

Customers using R-MP can upgrade to R-Commerce.

Limits and quotas

Design and initial content-entry timeline

The estimated implementation time for design and initial information entry is approximately 45 business days.
Another estimate puts R-Commerce design and content insertion at approximately two months.

Product form pricing limitations

Product forms cannot assign an additional price to a selected option.
Multiple size selections entered in one product form cannot be treated as separate items for pricing.

Website scope and speed target

The proposed website includes approximately five pages.
The target website speed score is at least 90 out of 100.

Pricing

R-Commerce pricing

R-Commerce pricing is reported as starting at approximately 49,000 baht per year and reaching approximately 99,000 baht per year, depending on the customer's design requirements.
One reported package price is approximately 99,000 baht, including setup or initial design and related work.
From the following year, the reported cost is 59,000 baht per year. This includes cloud hosting and website platform usage.
R-Commerce is priced separately from the customer's existing website or website package.

Contact and support

Getting product support

R-Commerce provides an online user manual for system-use support.
Customers can contact the human call center 24 hours a day for assistance with AI Web Max and other system-use support.

Compiled from 100 facts observed across 10 customer calls.