Overview
Supported payment methods and gateway options
- The Payment Gateway supports credit card and QR code payments.
- Available credit-card payment gateway options include Omise and K-Payment Gateway.
- The QR payment method displays a single QR code for the transaction. Once payment is completed, it enters the system.
Routing card payments
- A card payment configured by the website owner is sent to the payment destination specified in that configuration.
How To
Arranging a refund
The website owner must arrange the refund by contacting the person who placed the order.
- Ask the person who placed the order or sent the payment which bank or payment channel was used.
- Request proof of payment from the payer.
- Check whether the payment amount was received, where it was sent, and whether it went to the wrong account.
Rules & Requirements
Setting up and connecting a payment gateway
- The hotel must open its own payment-gateway account before it can be connected to the Hotel Booking Engine.
- Payment Gateway information must be submitted before the website can go online.
How payment gateway payments are routed
- Payments made through the connected payment gateway go into the hotel's account rather than being collected by ReadyPlanet.
- A card payment configured by the website owner does not go to ReadyPlanet.
- Bank transfer is not available as a Payment Gateway payment method.
Confirming or cancelling payments
- A buyer cannot cancel a payment through the payment system.
- ReadyPlanet cannot verify whether a payment was received when there is no API or connection to the relevant card provider or bank.
- A message in Order Information alone does not confirm that the payment was completed.
Compiled from 17 facts observed across 5 customer calls.