R–Knowledge · Call Intake POC
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Payment Gateway

product  18 facts observed across 4 calls

Overview

Supported payment methods

  • The Payment Gateway supports credit-card payments, QR-code payments, K Payment Gateway, K-Pay, Omise, and payments by regular bank account.
  • QR-code payments are recorded in the system when a customer pays through that option.

Where card payments are deposited

  • A card payment configured by the website owner is paid into the website owner's designated account.

Applying for payment gateway services before the website goes online

  • Applications for Omise and KBank Payment Gateway can be processed without waiting for the website to go online.

How to

Handling a payment that may have been sent to the wrong account

  1. Ask the buyer which bank received or processed the payment.
  2. Ask the buyer to provide proof of payment.
  3. Verify whether the payment amount was received and where it was deposited, including whether it was sent to the wrong account.

Processing an interim manual bank-transfer payment

  1. Instruct the customer to transfer the money to the designated account.
  2. Ask the customer to send proof of payment by email or LINE.
  3. After receiving the proof of payment, change the booking status.
  4. Send the customer a payment confirmation after changing the booking status.

Troubleshooting

Verifying whether a card payment was completed

  • A payment message in Order Information does not by itself confirm that the payment was completed.
  • Payment receipt cannot be verified when the payment system is not connected to the relevant card provider or bank through an API or other integration.

Policies and rules

Cancelling card payments and handling refunds

  • A buyer cannot cancel a card payment through the Payment Gateway.
  • When an ordered product is unavailable, the merchant must arrange the refund directly with the buyer.

Submitting Payment Gateway information before launch

  • Payment Gateway information must be submitted before the website can go online.

Bank-transfer payments

  • Bank-transfer payment is not available as a built-in payment option in the Payment Gateway.

Compiled from 18 facts observed across 4 customer calls.