Overview
LINE OA broadcast messages
- LINE OA broadcast messages are separate from ordinary chat replies sent through R-Chat.
How to
Checking LINE OA message usage and packages
- Check the usage shown in the Additional Messages section for the connected LINE OA account.
- Check the applicable supplementary-message or LINE package details through LINE OA.
- When the LINE OA message quota is full, contact LINE OA directly to purchase an additional package.
Identifying the LINE OA account associated with a QR code
- If the associated account is unclear, ask the LINE service provider which account the customer uses as the primary account.
Finding LINE OA contact information
- Search Google for how to contact LINE OA.
Troubleshooting
QR code opens LINE without identifying the associated LINE ID
- Scanning a LINE OA QR code may open the LINE app without identifying the LINE ID associated with the QR code.
LINE OA message add-on quota is full
- When the LINE OA message add-on quota is full, messages cannot be sent or replied to through R-Chat.
Policies and rules
Verifying which LINE OA account is linked to a QR code
- Website support staff cannot inspect the LINE app to verify which LINE OA account is associated with a QR code.
Additional Messages quota
- When the Additional Messages quota is full, contact LINE OA directly to purchase an additional package.
- Replying directly through LINE OA does not use the supplementary-message quota associated with R-Chat.
Limits and quotas
Checking the message quota
- A usage display of 300/300 in the Additional Messages section means the message quota is full.
- The message add-on quota was also reported as 500/500 messages, which indicates the quota is full.
Pricing
Message package limits
- LINE OA offers message packages with limits such as 500 and 1,000 messages.
Compiled from 14 facts observed across 4 customer calls.