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LINE OA Integration

product  32 facts observed across 7 calls

Overview

LINE OA capabilities

  • Edit and maintain customer profile information.
  • Display a customer's name to staff when the customer sends a message.
  • Display a customer's telephone number to staff when the information has been collected.
  • Provide short notes for recording basic customer information.
  • Show which administrator sent each response when multiple administrators respond through LINE OA.

Connecting LINE OA

  • Pointspot can be connected to LINE OA.
  • The same webhook configuration process applies to each LINE account connected to R-Chat.

How to

Connecting LINE Official Account to the system

  1. Open the LINE settings or the LINE integration guide in the system.
  2. Log in to the LINE Official Account.
  3. Configure the LINE Official Account settings.
  4. Retrieve the Channel ID and token from the LINE Official Account settings.
  5. Install the Channel ID and token in the system's back-office interface.

Replacing the LINE Official Account webhook URL

  1. Copy the webhook URL from R-Chat using the copy button beside the URL.
  2. Open the LINE Official Account settings.
  3. Open the Messaging API settings in the LINE Official Account.
  4. Replace the existing webhook URL with the webhook URL copied from R-Chat.
  5. Click Update to save the webhook URL.

Adding Pointspot to a LINE Official Account menu

  • After Pointspot is connected to LINE OA, place the Pointspot link in a LINE OA menu.
  • Customers can select the link in the LINE OA menu to view their Pointspot coupons or rewards.

Removing a followed business from LINE

  1. Open LINE.
  2. Tap the three-line menu in the upper-left corner.
  3. Select Businesses followed through LINE.
  4. Select the Terminal business.
  5. Tap the trash-can icon next to the Terminal business to delete it.

Troubleshooting image scanning in LINE Integration

  1. When an image-scanning problem occurs, log out and test whether scanning from the image still works.
  2. If the problem continues, contact support to report the issue and provide details.

Troubleshooting

Troubleshooting lead scanning from an image

  • Problems adding a lead by scanning an image may be related to the Android version on the device.
  • Updating Android to the current version may affect whether scanning a lead from an image works.

Messages not arriving after connecting the LINE Official Account

  • Contact Readyplanet Support if messages do not arrive after connecting the LINE Official Account.

Policies and rules

Connecting a LINE Official Account

  • The LINE Official Account can be connected when its API is enabled.
  • Remove the existing personal LINE integration before adding a LINE Official Account integration.

Features requiring a LINE Official Account

  • Customer profile editing and related identification features require a LINE Official Account rather than a personal LINE account.

Compiled from 32 facts observed across 7 customer calls.