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LINE OA Integration

product  23 facts observed across 4 calls

Overview

Setting up the LINE OA webhook

  • The webhook URL for LINE OA Integration is provided by R-Chat.
  • Use the same webhook setup procedure for each LINE account that is added.

Troubleshooting messages that do not arrive

  • If messages do not arrive after connecting LINE OA, contact Readyplanet Support for assistance.

Adding a lead from an image on Android

  • The Android version may affect whether a lead can be added from an image.

How To

Connecting a LINE OA account

  1. In the system, open the LINE settings or connection guide.
  2. If the LINE OA API is not already enabled, enable it through the LINE settings.
  3. Select the LINE OA login option and log in.
  4. Complete the LINE OA configuration.
  5. Take the Channel ID and token from the LINE OA configuration.
  6. Install the Channel ID and token in the system's back office.

Updating the LINE OA webhook URL

  1. In R-Chat, copy the webhook URL using the copy button beside it.
  2. Open Settings in LINE Official Account Manager.
  3. Open the Messaging API settings.
  4. Replace the existing webhook link with the webhook URL copied from R-Chat.
  5. Click Update to save the webhook setting.

Removing a followed business from LINE

  1. Open LINE.
  2. Tap the three-line menu in the upper-left corner.
  3. Select the option for businesses followed through LINE.
  4. Select the relevant business.
  5. Tap the trash-can icon next to the business logo to delete the followed business.

Testing lead scanning after logging out

  1. Log out of LINE Integration.
  2. Test whether scanning a lead from an image works after logging out.
  3. If the problem continues, contact support and provide the relevant information.

Compiled from 23 facts observed across 4 customer calls.