Overview
What the Hotel Booking Engine is
- The Hotel Booking Engine is a hotel-booking service for hotels and resorts.
- It is offered by a company in the same group.
Connecting the Booking Engine to customer channels
- Customers can make bookings through a hotel website or Facebook page.
- A website booking button, such as “Book Now,” can direct customers to the Hotel Booking Engine.
- The Booking Engine can be integrated into a website through an API.
- A hotel website using the Booking Engine can be linked to the real-estate website.
Booking and system features
- The Booking Engine can connect to an electronic payment gateway so customers can pay online.
- It can use a credit card as a booking guarantee.
- Bookings are displayed in a calendar-like view.
- Customers can include team members who use the system in the Booking Engine training.
How to
Connecting a payment gateway
- Open a payment gateway account for the hotel.
- Provide the payment gateway API to the support team.
- The support team connects the hotel's payment gateway to the Hotel Booking Engine.
Setting up bank-transfer payments
- Provide the hotel's bank account information to the agent.
- The agent enters the bank account information into the system.
- The agent explains how customers should make bank-transfer payments.
Receiving training before the website goes online
Before the website goes online, the agent provides training on how to use the Booking Engine.
Handling a hotel booking issue
- Contact the hotel directly.
- Search Google for the hotel's contact information if needed.
Policies and rules
Confirming bookings
- Bookings received through the Booking Engine need to be confirmed.
Handling credit-card booking guarantees
- When a credit card is used as a booking guarantee, the customer pays on the check-in date.
Specifying public-holiday periods
- The property must specify its public-holiday periods because these periods differ by property.
Receiving payments through the connected gateway
- Payments made through the connected payment gateway are deposited into the hotel's account rather than being collected by the booking platform.
Separating hotel-booking and real-estate content
- Use a separate website for hotel-booking content and real-estate content because they target different customer groups.
Limits and quotas
Setting up the booking engine and payment gateway
- The Hotel Booking Engine and an electronic payment gateway can be set up and connected within three business days.
Pricing
Service fees
- Using the Booking Engine incurs a separate service fee.
Contact and support
Getting help with usage questions and problems
- After training, report usage questions and problems in the LINE group to receive assistance from the agent.
Compiled from 27 facts observed across 4 customer calls.