R–Knowledge · Call Intake

Google Search

product  7 facts observed across 3 calls

Overview

How Google search results are selected

  • People commonly search using keywords or search terms rather than an exact website name.
  • Google considers keywords and other information across search results, rather than using only a website’s name.
  • Google’s AI or bots determine which information appears in search results.
  • Results can vary depending on the browser, device, Google page, and time of the search.
  • Competitors using the same or similar keywords can also appear in the results.
  • Image search results can display information from multiple websites that use the same keywords.

Appealing a suspended Google listing

  • If a Google listing is suspended, appeal directly to Google.

Compiled from 7 facts observed across 3 customer calls.