RKnowledge · Call Intake POC

E-voucher

product  13 facts observed across 1 calls

Overview

Integrating the E-voucher system

  • The E-voucher system can be linked to an existing website, so a new website does not need to be built with the company.
  • It supports integration with an online payment gateway.

Purchasing and receiving vouchers

  • Customers can select multiple vouchers from different products in a single transaction.
  • After successful payment, the system sends the voucher to the customer as a PDF file.

Viewing the system

  • A Google Meet presentation can be provided to show the E-voucher system’s interface and workflow.

How to

Buying an E-voucher

  1. Click a product on the existing website to open a landing page listing the available offerings.
  2. Click the offering you want to buy. The system directs you to the E-voucher sales system.

Redeeming an E-voucher at the merchant’s premises

  1. Open the merchant system when a customer presents a voucher.
  2. Enter the voucher number in the merchant system.
  3. Mark the voucher as used in the merchant system.

Policies and rules

Setting up the payment gateway and receiving payments

  • The merchant must open its own online payment gateway and connect it to the E-voucher system.
  • The company does not open the online payment gateway for the merchant.
  • After a customer completes payment, the payment is deposited into the merchant's account.

Compiled from 13 facts observed across 1 customer calls.