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Domain Name Registration

product  315 facts observed across 77 calls

Overview

What a domain name is and how it relates to a website

  • A domain name is described as the name of a website, and the website name and domain name may be treated as the same thing.
  • A domain name can also be registered separately from a website package and may have no website or webpage associated with it.
  • The owner information for a domain name is separate from the owner information used to access and manage a website.
  • A domain can remain registered with one provider while the website is built or used with another provider.

Registering and using a domain name

  • Domain name registration is available as a standalone purchase, without a website.
  • A domain registered with the provider can be used for business purposes, including official organizational email addresses.
  • A domain registered with the provider can be used with Google Workspace email.
  • A subdomain can be used for an online store or for selling goods.
  • A .com domain can be used worldwide. A .co.th domain indicates a company registered in Thailand but remains accessible worldwide.

Connecting a domain to a website

  • A domain can be used with a website hosted by another provider.
  • The domain can be connected to an external website provider using an IPC name.
  • After the provider configures the IPC name value, the external website can be accessed online using the existing domain name.
  • After the configuration is set, the website can be made available using its domain name.
  • When the domain is connected, the website runs on the platform while the domain name remains with its original provider.
  • Redirecting a domain to another website is different from configuring a new IP address or CNAME record.

Managing domain settings and account access

  • Customers can configure their domain settings through the provider's system.
  • Customers can edit their domain settings themselves with staff guidance or send the settings to the provider for checking.
  • The username for a domain account is generally based on the domain's internationalized, or xn-form, name.
  • Staff can initiate a password reset from the login page without entering the customer's account.
  • The provider processes requested name server changes after receiving the request.

Domain ownership, contact information, and verification

  • Domain contact information includes details for the person responsible for the domain.
  • A WHOIS lookup can display the domain's domain information, registry information, and registrant contact information.
  • An email verification may be sent randomly by ICANN or another international organization to check whether the email address associated with the website owner or domain owner is still active.
  • After successful verification, the email confirms that the registrant and the domain email address have been verified.

Transferring and renewing a domain

  • Domain name transfers are processed automatically between the current and new providers.
  • The provider supplies an EPP Code after the domain name has been unlocked for transfer.
  • The current domain provider may provide additional transfer details after a transfer request is made.
  • Domain renewal is a service for renewing a domain name.

How to

Changing a domain's name servers

  1. Before changing the name server, ask the current service provider how to preserve the domain's existing email service.
  2. Ask whether the current provider can supply the required IP address, CNAME value, or DNS record configuration instead of changing the name server.
  3. Use the email address associated with the domain owner to send the request to info@readyplanet.com.
  4. Include the domain name and the new name server values. Copy and paste the required DNS values to avoid errors.
  5. Staff will check the request and change the domain's name server values.
  6. Wait approximately 24–48 hours for the change to update, then check the configured name server values again.

If the current provider supplies IP address or CNAME information instead, contact that provider to apply the values. After the provider responds, the support team can review the response and determine the appropriate DNS configuration approach.

Connecting a domain to an externally hosted website

  1. Complete the self-built website with the external provider before requesting domain configuration.
  2. Ask the external website provider for the required IP and CNAME values, IPC name value, or other website-pointing values.
  3. Send the domain and supplied values to the support team using the email address associated with domain ownership. For a website-online value, email info@readyplanet.com and include the domain name in the subject.
  4. The support team will configure the domain's online settings in the domain management system.
  5. If the domain is not registered with the company, give the supplied IP/CNAME value to the domain provider so that provider can configure the domain.

To configure the values yourself in the domain management system:

  1. Log in to the Domain Name management system.
  2. Open Host information.
  3. Add a new line containing the IPC name or other values supplied by the external website provider.

You can also send the IPC name to the support team and ask staff to check or configure it. After completing domain pointing, reply to the relevant email to confirm completion; the support team will then coordinate with the relevant team to continue processing.

Troubleshooting a domain or website that does not connect

  1. Identify the provider hosting the website.
  2. Ask the hosting or website provider whether its name server or website-pointing values have changed.
  3. Update the domain's name server or other pointing settings to match any changed values.
  4. If the website is still offline the following day, contact the company again.

Configuring email or DNS records

Configuring mail-hosting records

  1. Contact the Mail Hosting provider to arrange the email hosting service.
  2. Obtain the mail-related DNS record values from that provider.
  3. Send the values to info@readyplanet.com from the domain owner's registered email address and request configuration.
  4. The support team will configure the submitted records in the domain management system.

Configuring Google Workspace or other verification records

  1. Copy the required DNS record values from the setup page.
  2. Send the values to the support team using the domain owner's email address.
  3. Include a screenshot of the Google Workspace setup page so staff can identify the required records.
  4. The support team will set the submitted DNS records in the domain management system.

For TXT verification, send the TXT verification value to the support team for review. After completing Google Workspace email setup, inform the support team.

Accessing the domain management system

  1. Open Chrome on a laptop or notebook computer.
  2. Go to readyplanet.com.
  3. Select Login.
  4. Select the RMP website or login option.
  5. Enter the domain name as the username. For a domain using the internationalized format, enter the username in xn- format without www..
  6. Enter the password.
  7. Enter the OTP requested by the system.

Resetting a forgotten domain-management password

  1. Open the login page through the RMP login option.
  2. Before submitting the username, copy it into a text editor so that leading characters or other unwanted data can be removed.
  3. Enter the domain name as the username and select Forgot password or the password-reset button.
  4. Select Reset password.
  5. Check the email account registered for the domain and open the password-reset message.
  6. Open the login link or blue confirmation link in the message.
  7. Wait for the subsequent email containing the new password.
  8. Use the new password to access the domain-management back office.

If the login or password-reset process does not work, try a different web browser. If the password still cannot be reset, notify company staff and request assistance changing it.

Updating domain owner or contact information

Updating the contact email in the back office

  1. Log in to the system.
  2. Open Settings from the black navigation bar.
  3. Select Domain Name from the left-hand menu.
  4. Scroll to the domain contact information section.
  5. Edit the domain contact email address.
  6. Enter the current domain contact information in English.
  7. Save the updated information.

After saving, check the new email inbox for the domain verification message. Open it and select Click here to verify your email address. Wait approximately 24–48 hours for the domain information to update.

Requesting an owner-email change without back-office access

  • If you can access the back-office system, log in and change the owner email address there.
  • If you cannot access the back-office system, submit supporting documents to the support team so the owner email address can be changed.
  • To request a change to domain ownership information, the domain owner must send supporting evidence to info@readyplanet.com.
  • If you do not remember the registered owner email address, ask the website owner or the person who created the website.

Completing domain or email verification

  1. Open the email account registered for the website or domain.
  2. Find the domain verification email. It may be in English, or its subject may be Email address verification required for [website name].
  3. Open the latest verification email.
  4. Select Click here to verify your email address or the here to verify link.
  5. Wait approximately 24–48 hours for the update. The website may return online sooner.

Transferring a domain to another provider

  1. Check the current registrar's back-end system to confirm that you can log in and that DNS settings can be configured.
  2. Unlock the domain in the registrar's back-end system.
  3. Obtain the domain's EPP Code.
  4. Notify the receiving provider that you want to transfer the domain from its current provider.
  5. Give the EPP Code to the provider handling the incoming transfer and enter it in that provider's domain-transfer process.
  6. Check the email sent about the domain transfer and open the message containing the transfer details.
  7. Select Click here to verify your email address in the email.
  8. Reply to the email after verification and state that the verification has been completed.
  9. Wait until the transfer is complete. To track completion, contact the new provider.

Requesting a domain-registration document

  1. Send the request from the domain owner's email address to info@readyplanet.com.
  2. State the purpose for which the domain-registration document will be used.

Checking domain registration, availability, or expiry

  • To check whether a domain is registered with the company, spell the domain name to the support agent for accuracy.
  • To check a domain through WHOIS, open a WHOIS lookup service such as whois.com.
  • Enter the full domain name, including its extension, without www..
  • Submit the search and check the expire on date in the results to determine when the domain expires.

Registering or renewing a domain

Registering a domain

  1. Check whether the desired domain name is available.
  2. Register the available domain through the company or an external registrar.
  3. If it is registered externally, point it to the web-hosting service included with the website.

Renewing a domain

  • Renewal details are sent to the customer by email.
  • Pay according to the quotation.
  • After receiving the renewal payment, staff enter the renewal into the system.

Binding a new domain to a website

  1. In the website settings, open Domain Name.
  2. Open the option for binding a new domain.
  3. Use that option to connect the already registered new domain to the website.

Requesting a website URL or domain change

  1. Contact the support team using the contact number provided through LINE.
  2. Provide the details of the requested domain change.
  3. The support team will handle the requested change.

A domain-name change request is first received and forwarded internally to the sales team. The sales team then contacts the customer to provide further details.

Troubleshooting

Resolving a website that is offline because of email verification

  1. Check whether the domain owner's email address has been verified. A website can become inaccessible while the domain is pending email verification.
  2. If the verification email is not visible, refresh the inbox and check the spam or junk-mail folders.
  3. If it still cannot be found, search the inbox for the website name.
  4. Complete the domain verification link. The website should return online after a short period.

Restoring a website after changing DNS or the name server

  1. Confirm the website hosting provider. If the hosting information cannot be found, identify the hosting provider before the domain can be configured.
  2. After pointing the domain to the service, allow 24–48 hours for the DNS values to update before checking whether the website is accessible.
  3. After changing the name server, connect the external website again using the IPC name.
  4. Once the updated values have stabilized, open the website address to check the website.
  5. If a domain redirect still fails locally after the domain setting has been updated, restart the internet connection or browser to resolve problems caused by previously cached information.

Restoring email after changing a name server

  • Changing a domain's name server can disrupt email services associated with the domain.
  • The relevant email service provider must configure the email-related DNS values again for the email service to continue working.

Troubleshooting a website connection problem

  • A website connection problem may originate from the hosting or website provider rather than from the domain service.

Checking whether a domain is still usable

  • If a WHOIS lookup shows that the domain status is active, the domain is still usable.

Logging in to manage a domain or resetting the password

  • Use the username in the xn- format without the leading “www.”
  • A password-reset error stating that the username or password is incorrect may occur when extra characters are included before the username.
  • Repeated unsuccessful login attempts may cause the account to become locked.
  • Resetting the password twice may cause multiple reset emails to be sent close together.

Correcting incomplete registration information

  • If the information entered when the domain was first registered is incomplete, the domain owner may default to the domain service provider.

Policies and rules

Renewing a domain

  • Domain name renewals are paid annually, and domain renewal fees are handled separately from website service fees.
  • The system automatically renews the domain during the period before its current expiration date. If the current registration period has not yet expired, the domain is not renewed immediately when payment is made.
  • Renewal reminders are sent by email as the expiration date approaches. Reminders have been reported as being sent 60 days and 30 days before expiration, or approximately one month before expiration.
  • The renewal team may contact customers when renewal is due.
  • A renewal notification email is not sent before the domain enters its renewal period.
  • Closing a website does not cancel its domain. The domain remains active for the duration of the paid renewal term.
  • A domain that expired approximately four years ago must be registered again rather than renewed under the original service.

Using a domain with an external website provider

  1. Keep the domain registered with the service; it can remain registered there while the website is hosted elsewhere.
  2. Have the external website provider supply the required IP and CNAME values. Online configuration uses these values rather than a URL.
  3. Send the relevant details by email to request a Name Server change. Name Server changes cannot be made through the member portal, and the existing Name Server values do not need to be included.
  4. Do not edit the existing Host information records when adding the external provider's values.
  5. After the domain's online settings are configured for the external website, the corresponding website hosted through the service will no longer be online.
  • The service cannot determine the A and CNAME values used by an external provider because each provider has its own values.
  • Using a website from another provider requires paying that provider separately.
  • A website cannot be transferred as a complete existing system to another provider; its information must be entered again.
  • An IPC name change and a Name Server change are separate settings.

Verifying domain ownership and changing domain information

  • The domain owner's email address must be verified for the website to return online.
  • Domain email verification can be completed using either a computer or a phone.
  • Name Server change requests must be sent from the domain owner's email address. Before configuring domain settings, the service verifies the request against the owner email address currently recorded in its system.
  • If the customer can still use the owner email address recorded in the system, that address may be used to submit the configuration request.
  • Ownership-information change requests must be submitted using the domain owner's email address.
  • Changing the domain contact email through support requires submitting documents. A domain registered in an individual's name requires identification documentation when changing the registered email address.
  • The registrant and administrator contact information should be entered in English.
  • The registered email address can be any email address; it does not have to be a Gmail address.
  • Staff cannot disclose the email address registered as the domain owner's address.
  • A person who is not the domain owner cannot verify membership or access information for the domain account. The domain owner must contact the company for account verification and domain-related inquiries.
  • A request to resend a domain verification email may require waiting until a business day.
  • When sending a TXT verification value for review, include the email name and domain name.

Transferring a domain to or from the service

  • To transfer a domain out, submit the request by email with the company's registration certificate and a signed copy of one director's identification card.
  • The current provider must unlock the domain before it can be transferred.
  • The procedure for entering an EPP Code differs between domain providers.
  • Customers are advised to notify the service about a transfer approximately one month before the domain expires.
  • After a domain is transferred out, the domain settings configured in the service's back office can no longer be used.
  • If the domain is not transferred out, its email service continues to work normally.
  • When a domain is transferred to the service, the service does not provide email service, so the customer loses use of email associated with that domain.
  • The service does not know when a domain transfer has been completed.

Registering a .co.th domain

  • A .co.th domain requires a company certificate and other supporting documents.
  • The domain generally must be registered in a company's name and correspond to the registered company name. Abbreviations may be allowed, but adding words is not allowed.
  • A .co.th domain based on a brand name that does not correspond to the company name may require a trademark.

Registering or replacing a domain

  • The company can check whether a requested domain name already has an owner, but an availability check does not provide the current registrant's purpose or other details.
  • A new domain must already be registered before it can be used as a new website name.
  • When replacing the current domain, delete the existing domain from the domain settings to remove it from the website, then purchase a new domain before adding it.
  • If an existing domain cannot be transferred or its DNS cannot be configured, the usual alternative is to register a new domain.
  • A new registration cannot use the same domain name while the existing domain remains registered.
  • If the existing registrar stops retaining the domain after nonpayment and releases it, the same name may eventually be registered again. Another party may register or backorder it before the previous owner does.

Contacting the service about domain requests

  • Customers may reply directly to the email on which the administrator was copied.
  • The sales team does not provide a direct customer contact channel; requests must be routed internally before the sales team contacts the customer.
  • Staff can check which website service is being used with the service, but cannot determine the domain's current registrar from that check.

Limits and quotas

Transferring a domain

  • A domain name transfer typically takes 7–14 days, or approximately two weeks.
  • The timeframe depends on the service provider and may vary between providers.

Updating Name Server settings

  • After a Name Server change, the website often becomes usable after approximately 2–3 hours.
  • The updated values may take approximately 24–48 hours to propagate and stabilize.

Renewing a domain

  • A domain can be renewed for a maximum of two years at a time.
  • Automatic renewal extends the registration by one year from the latest expiration date.
  • A renewal reminder email is sent 60 days before the domain expires.

Renewing an expired domain

  • A domain can still be renewed if it has been expired for less than 60 days.
  • After a domain expires, it may take at least two to three months before it becomes available for new registration.

Restoring a website after domain email verification

  • After domain email verification is completed, the website may take approximately 24–48 hours to return online.

Pricing

Domain registration and renewal pricing

  • Registering a new .com domain is reported as 600 baht per year. Registration and renewal fees start at 600 baht per year, excluding VAT.
  • An annual domain fee of 642 baht is also reported.
  • A .co.th domain costs approximately 800 baht per year.
  • A new website name requires payment of the registration fee for the new domain.
  • One-year and two-year renewal options are available.

Domain transfer fees

  • One report states that there is no separate domain-transfer fee, but the customer must purchase a regular website package.
  • Another report states that transferring a domain incurs a separate service fee.
  • Creating a subdomain for an online store may incur a fee.
  • No processing or setup fee is charged for configuring online website settings in the domain management system.

Contact and support

Requesting domain name server or DNS changes

  • Send name server change or DNS configuration requests to info@readyplanet.com.
  • You may also reply to this address regarding domain pointing.
  • An email notification is sent after the name server change is completed.

Registering and transferring a domain

  • Customers can register a domain through the provider.
  • After obtaining and registering a new domain, contact support so staff can submit the request for processing.
  • The new provider notifies you when the domain transfer is complete.

Receiving domain renewal information

  • Renewal notifications are sent by email.
  • Staff contact customers approximately one month before the domain expires to provide renewal information.
  • Requests for additional domain-renewal discounts are coordinated with the staff member responsible for the customer.

Resending a domain verification email

  • Support can resend the domain verification email.

Compiled from 315 facts observed across 77 customer calls.