DNS Management · Call intake

Overview

DNS is handled separately from the website service.
Readyplanet can configure the domain’s DNS records using the website’s IP address and CNAME value, including IP address and CNAME records.
A CNAME record is a subdomain record. Providing the exact subdomain values helps staff configure them accurately and prevent incorrect settings.
Readyplanet’s DNS records show the IP value used for the website and values previously submitted by the customer.

Google Workspace DNS information includes Host or Hostname, Address or Record, and MX reference fields.

Obtain the DNS values required by the external service, such as the values supplied by the hosting, website, or email provider. This may include a CNAME, TXT, MX, or other DNS value.
Send the request from the domain owner's email address to info@readyplanet.com. DNS information can also be sent through Line.
Include the complete set of values in a copyable format. You may also forward the provider's instructions, include relevant attachments, or send a screenshot so the required record can be identified.
Identify the domain and, when applicable, the website that should be configured. Include a callback telephone number, and you may specify the requested configuration date and time.
If forwarding configuration details from an external email provider, CC an alternate email address.
After sending the information, contact the support team and tell the agent it was sent so the information can be checked.
The support team reviews the submitted information before processing the change, then contacts the customer after checking it. Staff may call for additional information.

If the domain remains with the domain service while the website is hosted elsewhere, contact the website provider to obtain the website's IP address and CNAME value. For a website built with Wix, contact Wix or the website provider for these values.
Send the IP address and CNAME value to the support team.
When instructed to enter a CNAME value, enter the value provided by the support team in the CNAME field.
After the correct CNAME value is visible, save the DNS configuration.

Obtain the required email-related DNS settings from the email service, including the MX records. For Google Workspace, copy the TXT or Google Site Verification value from the Google setup page and include a screenshot of that page.
Identify the domain and request configuration of the email settings. Send the values to info@readyplanet.com from the domain owner's email address.
The support team configures the submitted DNS values in the domain management system. The domain service provider can also help configure an MX record for a corporate email service.

Contact the new network or service provider to determine which Name Server values should be used.
Before changing a name server, ask the current hosting or server provider whether additional steps are needed to keep the domain's email working.
Send the new Name Server values and the change request to info@readyplanet.com. The support team handles Name Server configuration changes.

After transferring the domain, have the new provider configure the domain settings.
Give the new provider the required email-related domain settings, including the MX records.

Open Settings in the website administration area.
Select Domain Name.
Open the Host section to configure email-related values.
Add the email-related host and address values in the next available entry.
Select MX Mail as the record type.
Enter the MX values provided by the email service.
If the administration screen becomes gray or unresponsive, close and reopen the administration area.

Submit DNS configuration and DNS record change requests by email.
Send the request from the domain owner’s email address. When DNS information is sent by email, the address must also be associated with the website.
Provide the new Name Server values when requesting that they be configured.
Email confirmation of the requested DNS settings is required before the settings are configured.

A Name Server change can temporarily disrupt email services associated with the domain.
Changing DNS values can make previously configured email settings unusable.
The provider managing the new Name Server is responsible for configuring the required settings.
The timing of Name Server updates is determined by the global system, not by the service provider or the new email provider.

Do not delete or modify the two existing host records used for the website’s online operation.
If there are no additional hostname values beyond the existing entries, save the DNS configuration.
Leave the standard Server Name value unchanged when saving the DNS configuration.
Do not modify other DNS settings.
Set MX Preference to 10 when the email service does not specify a number.
Identical DNS records can be connected to only one account. Adding duplicate DNS records may cause confusion about which website should be displayed.
The DNS records do not identify which hosting company owns or provides the hosting service.

Moving email service between providers may require changes to the domain’s backend management settings.
A provider may charge an additional fee for making required domain-management changes during an email-service migration.

DNS configuration and Name Server updates generally take approximately 24–48 hours to complete, although they may finish sooner depending on the system.
A server may take approximately two to three hours or longer to update, and different servers may update at different times.

Compiled from 97 facts observed across 27 customer calls.