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DNS Management

product  117 facts observed across 29 calls

Overview

Configuring DNS records

  • DNS configuration may involve setting IP address and CNAME records provided by the relevant service provider.
  • The service can update DNS settings, including MX records, for a managed domain.
  • The required IP address and CNAME values are sent to the customer by email.
  • Staff process the DNS configuration after receiving the requested information.
  • A CNAME is an online configuration value, and a CNAME entry is used for a subdomain. The CNAME value is provided by the service provider.

Configuring DNS for Google Workspace email

  • The DNS records required for Google Workspace email setup can include MX and TXT records.
  • The team that manages the nameserver can configure the DNS records needed for Google Workspace email.
  • When an email service provider moves its email servers, the domain’s nameserver settings may need to be changed from the old server settings to the new server settings before the email service can be configured.

Viewing previously submitted DNS records

  • The DNS management system displays the records that the customer has previously submitted.

How to

Requesting DNS record changes through Readyplanet

  1. Obtain the required DNS values from the relevant service provider. For email services, these may include MX and TXT records; for Google Workspace, obtain the records from Google.
  2. Copy the DNS record values or the values provided in the service provider's instructions. You can also attach the provider's file or other supporting details.
  3. Email the request to info@readyplanet.com from the email address registered as the domain owner's email address. If the existing email address is unavailable, use an alternative email address and copy the existing address on the forwarded message when possible.
  4. Include the exact DNS values, the domain name, and any values entered in the host field. For a website configuration request, also include the website name and a callback telephone number.
  5. If the change has a required schedule, include the desired date and time. This is especially relevant when changing the Name Server.
  6. Readyplanet staff will review the submitted DNS information and may contact the customer after the review. Readyplanet can then use the submitted MX, TXT, Name Server, or other requested values to configure the domain in its domain-management system.
  7. After sending the information, the customer can contact Readyplanet again to notify staff that it was sent.
  1. Obtain the email-related MX values from the company managing the domain's email service, or obtain the required values from the email provider.
  2. Send the values to Readyplanet using the domain owner's email address. Readyplanet can configure the domain's email-related DNS settings, including submitted MX records.

Changing Name Server values

  1. Contact the new network or service provider to confirm the required Name Server values.
  2. Before changing the Name Servers, ask the existing website or hosting provider whether the change will affect domain-based email and whether additional steps are required.
  3. Confirm the required timing with the new provider and inform Readyplanet of the date and time for the change.
  4. Send the new Name Server values and the request to Readyplanet from the email address registered as the domain owner.
  5. Readyplanet will configure the new Name Server values after receiving the request and values.

Pointing a Readyplanet domain to an externally hosted website

  1. Obtain the website's IP address and CNAME value from the website provider. For a website using Wix, contact Wix or its support staff for these values.
  2. Send the IP address and CNAME value to Readyplanet.
  3. Readyplanet will configure the domain's DNS settings in its back office using the supplied values.
  4. Access the domain-management system at the domain provider, or contact the domain provider to manage the DNS settings. Ask the provider to confirm that the IP address and CNAME have been configured.
  5. Verify that the configured values match the values sent by Readyplanet.
  6. Obtain a screenshot of the configured settings and send it to Readyplanet by email so the DNS configuration can be inspected.
  7. After the settings are configured, wait approximately 24–48 hours for the IP address and CNAME values to update.

Transferring a domain while keeping email with another provider

  1. Obtain the required email-related MX values from the company that manages the domain's email service.
  2. Give the new domain provider the required email-related DNS values so that provider can configure the domain.

Adding email DNS records in the website backend

  1. In the website backend, open Settings from the left-hand menu.
  2. Open Domain Name under Settings.
  3. Open Host to configure the email-related DNS settings.
  4. Add the email DNS values in the next available host entry.
  5. Enter the host and address values provided by the email service.
  6. For an MX record, select MX Mail in the address-type field.
  7. Enter the MX values provided by the email service.
  8. For a CNAME record, enter the correct CNAME value and, after confirming that the information is displayed, click Save.
  9. Leave Server Name at its standard value and click Save without changing the other settings.
  10. Wait for the DNS or server information to update. This may take approximately 24–48 hours or less.

Troubleshooting

Waiting for DNS changes to propagate

  • DNS updates may take approximately 24–48 hours to propagate.
  • Visitors may continue seeing the old website while the server information updates.
  • An update may take at least 2–3 hours; if it has not completed by then, it may require approximately 24–48 hours because update times differ between servers.

Troubleshooting email after DNS or Name Server changes

  • Previously configured email settings may no longer work after DNS values are switched.
  • Changing the Name Server can temporarily disrupt email services and email addresses configured with the domain until the DNS changes are updated.
  • Moving a domain-based email service to another Google Workspace provider may require the domain’s backend settings to be configured again.
  • If email cannot be sent or received after a DNS configuration change, contact the email service provider for further assistance.

Providing website IP address and CNAME values

  • The IP address and CNAME value for a website hosted by another company belong to that website provider and cannot be determined by the DNS management service.
  • The website cannot be set to online until the IP address and CNAME values entered at the domain provider are detected.

Entering a DNS value that does not fit

  • If a DNS value, such as a long TXT record, cannot be entered completely in the domain management system, copy the value and send it to the company for review and setup.

Recovering an unresponsive backend screen

  1. Close the backend screen if it becomes gray or stops responding.
  2. Open the backend again.

Avoiding duplicate DNS records

  • Adding duplicate DNS records can cause confusion about which website content or webpage should be retrieved and displayed.

Policies and rules

Requesting a name server change

  • Send the request from the domain owner's email address.
  • If the requester cannot access the domain owner's email address, include the domain owner by sending or copying the request to the owner's email address, provided the owner is aware of the change.
  • The support team may verify that the requester is the actual website or domain owner before changing the information.
  • The provider can change the domain's name servers when the required request is submitted and will inform the customer beforehand about potential impacts on email.
  • A reply to the name server change request is sent by email after the applicable payment has been completed.
  • The provider configures the name server change in its backend rather than allowing the customer to configure it directly.

Requesting DNS record or subdomain configuration

  • Address the DNS configuration request to the support team; a specific recipient does not need to be named.
  • Submit a subdomain configuration request using the domain owner's email address.
  • Provide the DNS record values supplied by the relevant email or domain service provider before configuration can be completed.
  • Do not send passwords for DNS record configuration.
  • The provider can configure the domain's DNS settings in its backend when the customer requests the service.
  • The two existing host records used to keep the website online must not be deleted or modified.
  • The provider manages web servers but does not manage customers' mail servers.
  • DNS information required for Google Workspace email setup is unrelated to the customer's website.

Pointing an externally registered domain to a website

  • A domain registered with another provider can be pointed to a website without transferring the domain registration.
  • The provider hosting the new name server is responsible for configuring the website's online records.

Limits and quotas

Identical DNS records

  • Identical DNS records can normally be connected to only one account.

Name Server update times

  • Name Server changes generally take approximately 24 to 48 hours to update, although they may complete sooner depending on the DNS system.

MX preference numbers

  • If the email service does not specify an MX preference number, use 10.

Identifying a hosting company from an IP address

  • DNS records display the relevant IP address but do not identify which hosting company the address belongs to.

Pricing

Additional fees for backend configuration

  • Configuring a domain’s backend settings after migrating an email service may involve an additional fee.

Contact and support

Requesting DNS record configuration

  • Send DNS record values or configuration information to Readyplanet at info@readyplanet.com.
  • Contact Readyplanet for DNS record configuration requests.
  • Readyplanet staff may call you to obtain additional information about the DNS configuration.

Compiled from 117 facts observed across 29 customer calls.