R–Knowledge · Call Intake

Digital Marketing

product  23 facts observed across 4 calls

Overview

Digital marketing services

  • Readyplanet provides digital marketing services.
  • Digital marketing packages can cover advertising on Facebook, Google, and TikTok.
  • Marketing planning and consulting can combine multiple digital marketing services.
  • The work focuses on improving results from the customer's existing assets rather than routine social-media administration.

How To

Planning marketing services

  1. Discuss the available monthly or annual budget.
  2. Identify what the customer expects to achieve with that budget.
  3. Select services that match the budget and goals.

Marketing approaches should be tested repeatedly until one that performs well for the customer's audience is identified.

Setting up a new campaign

  1. Set up the new campaign before the existing advertising team stops running campaigns at the end of the month.
  2. Set the target date during campaign setup.

Strengthening the business's online presence

  1. Make the business's distinguishing features clear.
  2. Describe those features and the business story on the business's own online channels.
  3. Present the business story as text on the website and Facebook page so customers can understand the business without calling.

Creating a map listing and requesting reviews

  • If the business does not have a map listing, create and pin its location on a map service.
  • Invite customers to leave reviews on Facebook or a map listing.

Paying for advertising and increasing a campaign budget

  • Advertising costs can be paid directly by the customer or funded through the service provider.
  • If the advertising budget is increased while a campaign is running, calculate the service fee for the additional budget separately.

Rules & Requirements

Choosing marketing services

  • The appropriate marketing services depend on the customer's goals, budget, and available online platforms.

Contract term and advertising budget

  • The engagement requires a three-month contract and has a minimum term of three months.
  • Advertising budget can be reallocated from Facebook to Google when campaign performance during the first month is satisfactory.

Replicating a competitor's marketing approach

  • Marketing results cannot be reliably duplicated by copying a competitor's approach because different businesses may have different customer groups.

Creating customer reviews

  • Customer reviews cannot be created on the customer's behalf.

Compiled from 23 facts observed across 4 customer calls.