Customer Support · Call intake

How To

Customer support may request remote access to inspect the customer's computer.

Open the support guide. You can reach it through the member area of the company's website by opening User Guide and selecting a guide, or through the support guide linked in a support email. If AnyDesk is not installed, open the support help site and click the Question Mark button in the upper-right corner to open the usage guide.
Click Contact Us.
Scroll to the bottom of the Contact Us page.
Download Helpware AnyDesk or the remote-support program.
On Windows, select the download marked for Windows.
Open the downloaded program, including from the Downloads folder if necessary.
Provide the displayed AnyDesk address or number to the support agent.
Click Accept when the permission pop-up appears, or accept the agent's connection request.
Display the back-office screen that the agent needs to inspect. When the agent is helping edit the website menu, open the page with the pencil icon.
If the remote-support program disconnects, click Connect again and accept the renewed connection.

If remote access cannot be provided, send a screenshot of the problem through the company's LINE account.
Support staff will perform an initial check after receiving the screenshot and provide further assistance.
Customers can send screenshots through LINE so support can forward them to the relevant team for investigation.

Call the support line and press 3 to contact customer support.
Customers who encounter a problem with a procedure can also call the support line and press 3.

If the responsible staff member is unavailable, customer support can take the matter and arrange a callback.
Support staff can arrange for the requested staff member to call back.
Provide a convenient time for customer support to call.
To leave a message for a company employee, state the matter you want to report.

Send or reply to an email addressed to info@readyplanet.com.
Address the message to the support team or the relevant department.
State which language should be primary and which languages should be second and third.

Send additional feedback or supporting documents to info@readyplanet.com for review.
This feedback mailbox is also received by the management and manager teams.

If the computer screen freezes and cannot be operated, shut down the computer and start it again.

Technical support may request permission to use AnyDesk to inspect a customer’s website settings remotely.
Windows users should click AnyDesk Quick Support.
The downloaded remote-support program does not require registration.
Some computers may require an additional verification step when the program is opened.

Customers experiencing problems can contact support by pressing 3.
Customers can call customer support for urgent problems when they cannot reach their usual contact.
Customers may leave a message or provide information for a requested staff member through support staff.
Messages sent directly to an individual staff member may not be visible to the support staff handling the request.

Customers submitting details by email are expected to include the CC email address provided by support staff.

Support is generally available 24 hours a day, every day, including public holidays. Customers can contact an agent or support officer for assistance.
Call the support number and press 3 to reach support. The published number is 02-016-6789.
Contact support through the official LINE account, @Readyplanet, or through the chat channel.
Support can also view messages sent to the support email address.
For one customer-service matter, contact hours were stated as Monday through Friday, 9:00 to 18:00. This differs from the reports of 24-hour, every-day availability.

Compiled from 81 facts observed across 36 customer calls.