Company Information

Overview

Website and digital marketing services

• The company provides website-builder services and website packages.
• The company provides digital marketing and other marketing-related services.
• The company handles website-related and domain-name-related services.

Contacting the company

• The central email address is info@readyplanet.com.
• The central telephone line is for the company and is handled by the support team.
• The company has multiple teams and telephone extensions.

Company status and compliance

• The company is a public company and a public legal entity subject to internal and external audits.
• The company operates under ISO 27001.

Office location

• The company's office is in the JL building at the Ram intersection, directly alongside the road.
• The JL building was formerly called Major Tower.
• The downstairs operator does not have information about the company; the building manager is responsible for that information.

Presentation and demonstration format

1. The first part of the presentation gives managers an overview of what they will see.
2. Sales staff are shown the tools and the parts they need to use.
3. Additional time is reserved for a demonstration session and follow-up questions.

Speaker topics

• Speaker topics mainly cover digital marketing and the use of AI.

How To

Sending supplier, product, or service information

1. Send detailed information by email to info@readyplanet.com before visiting to leave physical documents.
2. External suppliers can send product details to info@readyplanet.com and address the message to the procurement department.
3. Hardware and software solution details, infrastructure and security upgrade roadmaps, IT service proposals, and AI product information can be sent by email. For AI product information, use the email address listed on the company's website if applicable.
4. The central team forwards submitted IT service details to the IT department.
5. The company can send details of its promotions or services by email before further discussion.
6. If the company is interested in the submitted information, its staff contacts the sender by email or otherwise contacts the sender.

Calling the office or requesting a callback

• Customers can call the office phone number for assistance.
• The central telephone number can receive calls intended for a specific staff member.
• Calls made outside operating hours or when the contacted staff member is unavailable are transferred to the central number. When a staff member's direct line is unanswered, the call is transferred to support staff.
• Customers can leave a request for a callback when their call is transferred to the central number.
• The central phone number does not identify which staff member placed an outgoing call. If an outgoing call is important, the relevant staff member is expected to contact the customer again.

Finding the building

1. Visitors can search for the Major Tower building to find the office.
2. When approaching from the Rama 9 Road direction near Fortune, turn left toward the building.
3. Continue for approximately 80 meters to reach the building without making a U-turn.

Resending an email

1. Check that the recipient email address is spelled correctly before resending the email.

Rules & Requirements

Email and email-account support

• The company does not handle email login issues or opening new email accounts.
• Customers can send or resend emails to info@readyplanet.com.

Sales inquiries

• The sales team does not provide a direct contact channel. Route customer requests through customer service.

Meeting rescheduling

1. A requested meeting reschedule must be confirmed by the relevant staff member.

Employment verification inquiries

• Employment verification inquiries may need to be referred to the Human Resources department.
• The company does not provide callers with the name of the relevant HR contact.

LINE services and contacts

• The company does not provide LINE services.
• The office phone number cannot be added as a LINE contact.

Follow-up on submitted information

• The company will contact the recipient again if its staff are interested in the submitted information.

Contact & Timing

Visiting the office

• Onsite meetings are available at Srinakarin 48.
• The office is on Ramkhamhaeng Road at the intersection with Rama 9 Road, opposite Foodland Ram, on the 17th floor.
• The road where the office is located is not served by a railway line.
• The building identification is reported in different ways: it is identified as Major Tower Rama 9, and it is also described as being renamed from Metro Tower to JL Tower Ramkhamhaeng. Another report states that the name is scheduled to change from Major to JL on the first day of the month.

To reach the office when traveling toward the Airport Rail Link:

1. Continue past Foodland Ram.
2. The office is before crossing the intersection of Ramkhamhaeng Road and Rama 9 Road.

Contacting the company

• Chat is available through the @Readyplanet channel or through the chat option on the company website.
• The LINE account is identified as @READYPLANET.
• The central email address is info@readyplanet.com. Domain verification information and group employee insurance proposals can be sent there.
• The agent's phone number is a central number that routes calls to the relevant page.

Booking a demo

• A demo session takes no more than approximately one hour.

Training on reaching Gen Z

• The company currently does not have a speaker who provides training on techniques, training methods, or strategies for reaching Gen Z.

Compiled from 75 facts observed across 39 customer calls.