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Booking Engine

product  25 facts observed across 3 calls

Overview

Making a reservation through the Booking Engine

  1. Customers click a Book Now or room-booking button on the hotel's website or Facebook page.
  2. The button directs them to the Hotel Booking Engine.
  3. Customers make reservations directly with the hotel through the Hotel Booking Engine.

The hotel booking system is called Booking Engine and is provided by a company affiliate.

Connecting the Booking Engine with websites

  • The Hotel Booking Engine is a separate service from the Website service.
  • A Booking Engine website can operate separately from an unrelated real-estate website.
  • A Booking Engine website and another company website can be linked to each other.

Accepting booking payments

  1. When connected to an electronic payment gateway, the Hotel Booking Engine allows customers to pay online.
  2. The Hotel Booking Engine can be connected to the Omise payment gateway.

Bank transfer can also be used as an alternative payment method for bookings.

Setting up the Booking Engine

  • Setup can be completed within three business days after the quotation process is completed.
  • Using Booking Engine requires a separate service fee.

Getting Booking Engine support

  • A LINE group is available for questions and usage problems after Booking Engine training.
  • An agent assists with Booking Engine questions and reported usage problems in the LINE group.

How To

Setting up credit-card payment as a booking guarantee

  1. Configure credit-card payment as the booking guarantee in the booking link.
  2. The guest enters a credit card to guarantee the booking.
  3. The guest pays when checking in.

Setting up bank-transfer payment

  1. Provide the bank account information for the bank-transfer payment method.
  2. Enter the bank account information into the system.
  3. Explain how to use the bank-transfer payment method.

Providing payment-gateway information

  • Provide the payment-gateway API information to ReadyPlanet's team for the connection.

Receiving Booking Engine training

  • The agent provides Booking Engine usage training before the website goes online.

Rules & Requirements

Checking payment gateway compatibility

  • Payment gateways other than Omise require a compatibility check before connection.

Adding team members to the Booking Engine LINE group

  • Relevant team members can be added to the Booking Engine LINE group.

Specifying public-holiday date ranges

  • Public-holiday date ranges must be specified for the Booking Engine because the periods differ by property.

Compiled from 25 facts observed across 3 customer calls.