How To
Sending payment evidence or payment details
- Send payment proof to
dpo@readyplanet.comor through the company’s chat channel. - Send a payment transfer slip to
info@readyplanet.com. After receiving it, the support team coordinates with the relevant staff member. - Details about a domain payment or invoice can be sent to
info@readyplanet.com. - After transferring payment, scan the quotation.
Requesting an invoice
- Request the invoice; the agent coordinates with the relevant department to process the request.
- The invoice is sent to the customer’s existing email address on file.
Correcting an invoice address or requesting a hard copy
- To correct the address on an invoice, reply to the email with the correct address.
- To request an original hard copy, notify the company by email.
- If the address on a quotation is incorrect, the relevant department contacts the customer to request the customer’s information again.
Checking quotation details
- Provide the quotation number to staff so they can check the quotation details and relevant information.
Submitting a withholding tax certificate
- Provide the withholding tax certificate during a visit to the customer’s office.
- After receiving the certificate, the company sends the E-Tax receipt.
Receiving the payment-clearance notification
- After payment is made, the company clears the payment in its system.
- After the payment is cleared, the system automatically sends an email to the customer.
Registering for K Payment Gateway
- Refer to the payment-settings guide for details about registering for K Payment Gateway.
Rules & Requirements
Invoice processing requirements
- Work content and details must be entered into the work system before the invoice can be sent.
- After the withholding tax certificate is received, the invoice is sent to the customer by email.
- The emailed invoice can be printed and used.
Payment timing
- Payment must be made before work begins.
Providing the accounting payment cycle
- The customer must provide the date or period of the company's accounting payment cycle.
Reducing the setup fee
- The audit process does not allow the setup fee for the discussed product to be reduced to zero.
Submitting a payment transfer slip
- Support cannot check a payment transfer slip sent to an individual staff member's personal email address.
Collecting or requesting cheque delivery
- Customers normally must collect cheques themselves.
- If a customer requests delivery instead, delivery depends on the availability of a company vehicle route.
- When delivery depends on vehicle-route availability, a specific delivery date cannot be provided.
Finding the renewal quotation
- The quotation is attached at the end of the renewal notification email.
Signing confirmation while away
- Customers can sign the confirmation online when they are away or outside the province.
Prices & Billing
Available payment method
- Credit card payments are accepted.
Service charges
- Service charges may consist of a Pro Package fee and a domain-name fee.
Additional costs for installment payments
- Paying by a 0% installment credit card may create interest-related costs.
- Splitting a payment creates accounting costs related to issuing receipts and billing documents.
Contact & Timing
Receiving tax invoices
- Tax invoices are sent by email from an address identified as ETAX.
- Delivery may take approximately 7–14 days.
Sending withholding tax documents
- Withholding tax documents can be sent through the designated contact channel.
Compiled from 39 facts observed across 20 customer calls.