R–Knowledge · Call Intake POC
Documents

Billing and Payments

organization  56 facts observed across 23 calls

Overview

Receipts and tax invoices

  • Receipts and tax invoices are sent by email as E-Tax invoices.
  • The emailed E-Tax invoice can be downloaded and used for transactions.

Renewal notifications

  • A renewal notification email includes a quotation file attached at the end.

Credit card payments

  • Paying by credit card can provide card reward points.

How to

Making a payment from a quotation

  1. Receive and sign the quotation.
  2. Transfer payment according to the quotation.

Sending payment evidence

  1. After payment, send the payment evidence or transfer slip through chat or by email. Reported email channels are info@readyplanet.com and info@readyplanet.co.th; the relevant staff member may be copied when using the latter.
  2. When the transfer slip is received at the applicable email address, the support team coordinates with the relevant staff member.
  3. The agent clears the payment in the system.
  4. The system automatically emails the customer after the payment is cleared.
  5. The agreement can be provided in the customer communication group after the agreement email is sent.

Requesting invoice information

  1. Provide the quotation number so staff can verify the information.
  2. If the quotation number is unavailable, provide the website details instead.
  3. Provide additional callback contact information so the responsible staff member can follow up about the invoice.
  4. Staff check the related information after receiving the quotation number.

Receiving an E-Tax invoice and receipt

  1. Confirm the address through the confirmation email before accounting processes the E-Tax invoice.
  2. After the address is confirmed, the accounting team processes the receipt and tax invoice.
  3. The accounting team sends the E-Tax invoice by email after processing.

Submitting a withholding tax certificate

  1. Provide the withholding tax certificate after receiving it or when visiting the office. It may first be sent by email.
  2. Send the original withholding tax certificate to the designated address.
  3. After receiving the certificate, the company sends the electronic tax invoice. In another reported process, the company sends the document to the customer by email; the customer can print the emailed document.
  4. To request the original document, notify the company by email.

Correcting an invoice address

  • Reply to the invoice email with the correct address.

Stopping service renewal

  • Reply to the renewal notification email sent by the system to notify the company that the service should not be renewed.

Troubleshooting

Resending tax invoice information

  • If the customer does not receive the tax invoice information, staff can send it again by email.

Policies and rules

Paying by credit card

  • Credit card payments are accepted.
  • A personal credit card may be used to pay for a company service, and the receipt can still be issued in the name of a legal entity.
  • Whether a customer can pay with a company credit card depends on the customer’s legal-entity arrangements; some legal entities permit this payment method and others do not.

Payment timing and service-term start

  • Payment must be made before work begins.
  • Customers may use end-of-month invoicing and pay after the advertising period if they apply for credit with the company.
  • A customer may sign a quotation before making payment in the following month.
  • The standard service-term start date is after onboarding is completed, specifically after the initial data setup.

Receipts and tax documents

  • Receipts are issued in electronic tax invoice format.
  • A withholding tax payment certificate can be sent for the accounting team to review before the original document is submitted.

Sending payment slips

  • A payment slip for website service charges may be sent from any email address.
  • The support team cannot check a payment transfer slip sent to a staff member’s personal email address.

Cheque collection

  • The company normally requires its representative to collect a cheque in person.
  • If cheque collection is handled through a company vehicle, it must wait for an available vehicle route, and a specific collection date cannot be guaranteed.

Limits and quotas

Tax invoice delivery timeframe

  • Tax invoice delivery takes approximately 7–14 days.
  • After the address is confirmed, the accounting process and delivery of the E-Tax invoice may take 17–14 days.

Contact and support

Submitting payment evidence

  • Payment evidence can be emailed to dpo@readyplanet.com.
  • For a domain renewal, send payment-transfer evidence to info@readyplanet.co.th so staff can review it.
  • Staff will respond by email after receiving submitted payment information.

Getting help with invoices

  • Send details about a domain payment invoice to info@readyplanet.com.
  • Invoice reissue requests are handled by staff. If the relevant office is closed, invoice coordination may require waiting until the next business day.
  • Tax invoices are sent to customers by email.

Handling service-renewal payments

  • The renewal team handles service-renewal payment matters.

Submitting a withholding tax certificate

  • Submit the withholding tax certificate to info@readyplanet.com.

Compiled from 56 facts observed across 23 customer calls.